Privacy Policy

1. Information We Collect

To provide digital society management services, we collect information across three main categories:

• Resident & Member Profile Data: Name, flat/unit number, phone number, email address, owner/tenant status, and registered family members.
• Gate & Visitor Logs: Vehicle numbers, visitor names, entry/exit timestamps, purpose of visit, and daily staff/domestic helper attendance codes.
• Billing & Financial Data: Maintenance bill records, transaction IDs, payment history, and UPI payment statuses. We do not store complete credit card or net banking credentials on our servers.

2. How We Use Your Information

We use the collected information exclusively for operational purposes within your housing society, including:

• Authenticating resident identities and granting gate pass entry.
• Generating automated monthly maintenance receipts and sending due-date alerts via WhatsApp, SMS, or Push notifications.
• Routing repair and maintenance support tickets directly to committee administrators or designated vendors.
• Maintaining security audit trails accessible only by authorized Management Committee members.

3. Data Sharing and Third Parties

We do not lease, rent, or sell your personal information. We share data only with:

• Your Society Management Committee: Administrators designated by your housing society to oversee billing and gate security.
• Authorized Payment Gateways: RBI-licensed payment processors used to handle UPI, card, and net banking transactions securely.
• Legal & Compliance Obligations: Law enforcement or regulatory authorities when explicitly required under applicable laws or court orders.

4. Security & Data Retention

We employ industry-standard encryption protocols (SSL/TLS) for all data in transit and restricted, role-based access controls for data at rest. Visitor logs and gate entry history are automatically archived or purged based on your society's retention policies and local guidelines.

5. Your Rights and Choices

As a resident or committee member, you have the right to:

• Access and review your profile and transaction history at any time.
• Request correction of inaccurate personal or flat allocation details.
• Manage communication and notification preferences via your mobile app settings.
• Request account deactivation or removal upon moving out of the housing society (subject to committee clearance of pending dues).