Privacy Policy

1. About Digital Society

Digital Society ("Digital Society", "we", "us", or "our") is a digital society and community management platform designed to help residential communities manage their day-to-day activities digitally.

Our services may include:

• Resident and family member management
• Visitor and gate management
• Delivery and parcel management
• Society billing and maintenance management
• Online payment-related services
• Society notices and announcements
• Community communication
• Society rules and regulations
• Vehicle management
• Move-in and move-out management
• Emergency contact management
• Daily help and service staff management
• Complaint and request management

2. Information We Collect

2.1 Resident Information

• Full name
• Mobile number
• Email address
• Residential address
• Flat/unit number
• Ownership or tenancy information
• Family member information
• Profile photograph, where provided
• Emergency contact information
• Other information voluntarily provided by you

2.2 Visitor Information

When visitor-management services are used, we may collect:

• Visitor name
• Mobile number
• Resident or flat being visited
• Purpose of visit
• Date and time of entry
• Date and time of exit
• Vehicle number
• Visitor photograph, where enabled
• Approval or rejection status

2.3 Vehicle Information

• Vehicle registration number
• Vehicle type
• Vehicle make/model
• Parking-related information
• Vehicle owner/resident association

2.4 Billing and Payment Information

• Resident/unit details
• Maintenance and society charges
• Invoice and bill information
• Payment status
• Transaction reference numbers
• Payment dates and amounts
• Refund information, where applicable

2.5 Communication Information

We may process notices, announcements, complaints, requests, messages, feedback and other content submitted through the Platform.

2.6 Parcel and Delivery Information

• Recipient/resident name
• Flat/unit number
• Delivery provider information
• Parcel-related details
• Delivery date and time
• Delivery status

2.7 Move-In and Move-Out Information

• Resident details
• Unit/flat details
• Move-in or move-out date
• Vehicle information
• Required documents
• Approval status

2.8 Daily Help and Service Staff

• Name
• Mobile number
• Photograph, where applicable
• Type of service
• Resident/society association
• Entry and exit information
• Verification status

2.9 Device and Technical Information

• Device type
• Operating system
• Application version
• IP address
• Device identifiers where technically required
• Network information
• Application logs
• Crash and diagnostic information
• Application usage information

3. How We Collect Information

We may collect information directly from you, from your society or authorised administrators, automatically from your device, or from third-party service providers.

4. How We Use Information

We may use personal information to:

• Create and manage user accounts
• Verify residents and users
• Provide society-management services
• Manage visitors and access requests
• Manage deliveries and parcels
• Manage vehicles and parking
• Generate and manage society bills
• Facilitate payments
• Send notices and announcements
• Provide emergency communication
• Manage move-in and move-out requests
• Manage daily help and service staff
• Respond to complaints and support requests
• Prevent fraud and misuse
• Improve Platform performance
• Maintain backups and business continuity
• Comply with applicable laws

5. Society and Administrator Access

Depending on the services enabled by a society, authorised society administrators, committee members, facility managers or security personnel may have access to certain information required to perform their responsibilities.

Access is intended to be based on the role and permissions assigned to the relevant user.

6. Visitor and Security Information

Digital Society may maintain visitor and access records to support the security and administration of residential communities.

These records may include visitor identity, resident/unit being visited, entry and exit time, vehicle information, approval status and other information required for visitor management.

7. Sharing of Information

We do not sell personal information to third parties as a standalone commercial product.

Information may be shared with:

• Relevant society and authorised representatives
• Technology and service providers
• Payment gateway providers
• Communication providers
• Cloud infrastructure providers
• Government authorities where legally required
• Professional advisers where necessary

8. Third-Party Services

Digital Society uses third-party technology and service providers to operate, secure and deliver different features of the Platform.

8.1 Amazon Web Services (AWS)

Digital Society may use Amazon Web Services (AWS) for hosting, cloud infrastructure, databases, storage, backups, security and other technical infrastructure.

Information processed through AWS may include account information, resident information, visitor information, transaction-related information, application logs and other information required to operate the Platform.

8.2 Firebase

Digital Society may use Google Firebase and related Firebase services for application functionality, authentication, push notifications, crash reporting, analytics and other technical services.

Depending on the services enabled, information such as device identifiers, notification tokens, authentication information, diagnostic information and application usage information may be processed.

8.3 SMS Service Providers

Digital Society may use third-party SMS providers for:

• OTP verification
• Account verification
• Visitor notifications
• Billing notifications
• Payment notifications
• Security alerts
• Society announcements

8.4 WhatsApp and Communication Services

Where WhatsApp-based communication is enabled, Digital Society may use WhatsApp or an authorised WhatsApp Business/API service provider for service-related communications.

Depending on the feature being used, information such as mobile number, name, message content, notification details and communication status may be processed.

8.5 Payment Gateway Providers

Digital Society may integrate with third-party payment gateway providers to facilitate online payments for society maintenance charges, bills, deposits, penalties, services or other authorised transactions.

Payment-related information may include name, mobile number, email address, flat/unit information, amount payable, transaction reference, payment status and refund information.

8.6 Other Technology Providers

Digital Society may also use third-party providers for:

• Email delivery
• Customer support
• Analytics
• Application monitoring
• Security
• Backup and disaster recovery
• Communication
• Document and file storage
• Software integrations
• Technical support

9. Data Processing by Third Parties

Third-party service providers may process personal information only for purposes related to the services they provide to Digital Society, subject to applicable contractual, technical and legal safeguards.

10. International Data Processing

Some third-party technology providers used by Digital Society may operate infrastructure or process information outside India.

Where personal information is processed outside India, Digital Society will take reasonable steps to ensure that such processing is carried out in accordance with applicable Indian laws and regulatory requirements.

11. Cookies and Similar Technologies

Our website and certain Platform components may use cookies, local storage, SDKs and similar technologies.

These technologies may be used to:

• Keep you signed in
• Maintain security
• Remember preferences
• Improve performance
• Analyse Platform usage
• Diagnose technical issues

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

• Access controls
• Authentication mechanisms
• Role-based permissions
• Secure communication protocols
• Monitoring and logging
• Infrastructure security
• Backup and recovery procedures
• Security updates

However, no internet-based system can be guaranteed to be completely secure.

13. Data Retention

We retain personal information only for as long as reasonably necessary for providing services, maintaining society records, security, resolving disputes, preventing fraud, maintaining financial records and complying with applicable legal obligations.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal, contractual and operational requirements.

14. Data Deletion and User Requests

Subject to applicable law and the requirements of the relevant society, users may request:

• Access to their personal information
• Correction of inaccurate information
• Updating of account information
• Deletion of certain personal information
• Withdrawal of consent where applicable
• Information regarding processing of personal information

Some information may not be immediately deleted where it is required for legal, security, financial, dispute-resolution or legitimate operational purposes.

15. Children's Privacy

Digital Society is primarily intended for residents, society administrators, security personnel and other authorised users.

We do not knowingly collect personal information from children for independent use of the Platform without appropriate authorisation.

16. User Responsibilities

Users are responsible for:

• Providing accurate information
• Keeping account credentials secure
• Not sharing OTPs or passwords
• Not using another person's account
• Not uploading unlawful or harmful content
• Respecting the privacy of other residents and visitors
• Using Platform information only for legitimate purposes

17. Communications

Digital Society may communicate with users through:

• Mobile application notifications
• SMS
• Email
• Phone calls
• WhatsApp or other supported communication channels

These communications may relate to account verification, visitor requests, billing, payments, society notices, security alerts, support requests and other services.

18. Promotional Communications

Where permitted by applicable law, Digital Society may send information about products, services or features that may be relevant to users.

Users may opt out of promotional communications where an opt-out mechanism is provided.

Opting out of promotional communications will not prevent essential service, security, billing or transactional communications.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, applicable laws, data-processing practices or security measures.

The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently revised.

20. Grievance and Privacy Requests

If you have a question, concern, complaint or request relating to privacy or processing of your personal information, you may contact Digital Society.

21. Applicable Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Nothing in this Privacy Policy limits any rights available to individuals under applicable data-protection or other laws.

22. Contact Us